Diane Chiasson


Seven things customers never want to hear

Seven things customers never want to hear Your customers are the ones who are paying your bills, your salary and keeping your business alive. Without customers, your restaurant operation would not exist. So your number one priority as a restaurant owner or operator is to keep your customers happy. While the term, “the customer is always right” may not necessarily be true much of the time, you still need to treat your customers as if they are always right. Each and every single customer complaint should be treated seriously, and your customer should never be made to feel cheated or deceived, or made to feel they have been wronged. The way you communicate with your customers is critical to the success of your business. Diane Chiasson, FCSI, President of Chiasson Consultants Inc., a restaurant and foodservice consultancy firm in Toronto offers the following suggestions to help appease dissatisfied customers instead…