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Jackie Prange

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Maintaining Customer Experience in the Takeout App Era

Your customers demand convenience, and by way of takeout apps, they’ve been given just that. But what does this level of convenience mean for your business? It means customers are coming and going faster than ever before – spending less time in your restaurant, and less time interacting with your business. The reality of this increased convenience is that your window of opportunity to nail down that seamless customer experience has shrunk significantly, so how do you keep these in-n-out customers coming back for more? Here are a few tips and tricks to help maintain your customer experience in the takeout app era. LINE SKIP Don’t make your takeout patrons wait in line alongside all of your regular paying customers. Their orders are ready and waiting, and all they want to do is get it and go, so show them you value their time by designating an area where they…