Jill Holroyd


Welcoming Transgender Customers to Your Establishment

Over the last couple of years, we’ve seen growing awareness of transgender individuals and the barriers they face in our society. In response, schools, businesses, governments and other organizations are stepping up efforts to ensure everyone is treated fairly, regardless of gender identity or gender expression. As a hospitality provider, you know that providing a safe and welcoming environment is key to customer satisfaction and loyalty. Do transgender customers feel welcome and included when they walk through your door? Welcoming transgender customers is important. When transgender individuals have a positive experience in your establishment, you’ll earn the support and loyalty of their friends and family as well. It’s important to have policies in place to ensure that transgender staff and customers are treated with respect. It’s not only good business practice and the right thing to do, it’s the law. Discrimination based on gender identity or gender expression is implicitly or explicitly prohibited by federal, provincial…