We are fortunate to be living in times of unprecedented diversity and inclusiveness. If you own a restaurant, that means your doors are open…
Ten Ways to Write —and Sell— a Great Canadian Menu
For the past 25 years, I’ve been championing Canadian cuisine around the world; first as a chef and now as a consultant, I am…
Creating Inclusive Restaurants Through Sensory Experience Design
Inclusive restaurants are not just places to dine. They are one of the most important places to socialize and spend some quality time with…
Handling Negative Feedback Online: A Quick Guide
How do you feel about customer feedback? The restaurant and hospitality sectors are particularly prone to the power of reviews. Good ones are great…
An Appetite for Rewards – Recognizing Your Diners with Personalized Promotions
Restaurant and dining loyalty rewards programs have come a long way from the one-per-visit punch card days… or have they? According to the recent…
Spring Holidays: 5 Ways to Drive Success
Maximize holiday sales, guest counts and customer satisfaction with these tips for navigating Easter, Mother’s Day and beyond. Mother’s Day is the restaurant industry’s…
Starting The Year With A New Style – Napkin Folding 101
An important part of a restaurant success comes from paying special attention to the details. Those small finishing touches can make a big difference like…
Why Going Green Could Save Your Business
PUT STEREOTYPES ASIDE For most restaurateurs, the idea of going green usually comes with the preconceived notion of expense. With razor thin division between making…
Are You Instagram Worthy?
Social currency is a critical part of your value equation, so are you Instagram worthy? Marketers love the phrase, “Value is the price of…