So, you thought millennials were adept at shifting the focus squarely on their needs? You ain’t seen nothing yet. The leading-edge young adults of…
10 Reasons why Restaurants Fail and how to Avoid Them
The restaurant industry is notoriously difficult. Research from Ohio State University showed that that 60 per cent of restaurants fail within their first three…
Three Easy Ways Restaurants Can Encourage Repeat Customers
It won’t surprise Canadian restaurant operators to learn that Canadian consumers frequently enjoy taking their meals outside of their homes. In fact, according to…
Three Tips to Improve Customer Experience with E-Commerce
Digital technologies are transforming almost every industry and impacting the way many businesses operate. The foodservice sector is not immune. Driven primarily by millennials,…
Why Halal Consumers Aren’t Eating at Your Restaurant & Why You Want Them To
We are fortunate to be living in times of unprecedented diversity and inclusiveness. If you own a restaurant, that means your doors are open…
Creating Inclusive Restaurants Through Sensory Experience Design
Inclusive restaurants are not just places to dine. They are one of the most important places to socialize and spend some quality time with…
Handling Negative Feedback Online: A Quick Guide
How do you feel about customer feedback? The restaurant and hospitality sectors are particularly prone to the power of reviews. Good ones are great…
Striving for More Than Silence
Close your eyes and think back to the last time you dined out. Chances are, unless the eating area was overwhelmingly loud or a…
Rising Labour Cost Makes Tech Options More Attractive
The divisive Minimum Wage discussion is under way in Ontario, on the heels of Alberta, and perhaps, in advance of British Columbia. Setting politics…