What is a virtual restaurant (aka virtual kitchen)? Virtual restaurants take orders through online apps (like Uber Eats, Grubhub, and Skip the Dishes) and…
Why Halal Consumers Aren’t Eating at Your Restaurant & Why You Want Them To
We are fortunate to be living in times of unprecedented diversity and inclusiveness. If you own a restaurant, that means your doors are open…
Ten Ways to Write —and Sell— a Great Canadian Menu
For the past 25 years, I’ve been championing Canadian cuisine around the world; first as a chef and now as a consultant, I am…
Stick to the Basics: 2018 Study Reveals Canadians Favour Classic Fruit Flavours
Move over, mangosteen! See ya, starfruit! Later, lychee! That’s right, when it comes to fruit flavours in their sweet treats, Canadians prefer things, let’s…
Handling Negative Feedback Online: A Quick Guide
How do you feel about customer feedback? The restaurant and hospitality sectors are particularly prone to the power of reviews. Good ones are great…
An Appetite for Rewards – Recognizing Your Diners with Personalized Promotions
Restaurant and dining loyalty rewards programs have come a long way from the one-per-visit punch card days… or have they? According to the recent…
Are You Instagram Worthy?
Social currency is a critical part of your value equation, so are you Instagram worthy? Marketers love the phrase, “Value is the price of…
5 Tips for Improving your Restaurant Business with the Spring and Summer Crowd
The warmer days are upon us bringing a lot more local customers onto the street in your neighbourhood, and soon summer may bring many…
Seven creative ideas to generate extra income
As a restaurant or foodservice operator, sales of your food and drink probably generate most, if not all of your income. But there are…