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Dealing with Customer Complaints in 3 Easy Steps

Dealing with Customer Complaints in 3 Easy Steps Close friends of mine have claimed that, on several occasions, when I have arrived at the denouement of an outstanding meal, I have the tendency to become a bit overwhelmed. Pulling the linen cloth draped in my lap with a flourish as though to signal the final lap of a meal that’s made my heart race, I am frequently overcome with the sudden urge to proclaim my feelings of gustatory gratitude to whoever will listen. The way I see it, giving credit where it’s due is just common sense. Without a doubt, satisfied customers are vital to the success of the food service industry, perhaps more than ever; not only will a satisfied customer spread the good word of your business, new customers with an interest in attending your restaurant will look to the well-served for feedback on what they can hope…

Yelp as a Tool What is the cost of a bad Yelp review for a restaurateur or an owner/operator? A sharing economy is helpful in streamlining the decision…