The North American hospitality industry has witnessed a significant shift in consumer behaviour and values as millennials have come of age. Authenticity, transparency, and optics now play a critical role in developing an on-going relationship with guests; whether that’s in a restaurant’s brick and mortar space, on their digital and social media platforms, through their print menus, or even during guest interactions. According to, ‘Foodservice Facts 2019’ millennials are Canada’s biggest spenders in the restaurant demographic. For example, consumers under 30 years old spend 44% of their food dollar on food and alcohol from restaurants compared to 27% for those 65 and older. Winning with this persuasive segment is something that every hospitality-based business needs to consider to maximize volume and profit, and ultimately thrive in this highly competitive industry. When deciding where to dine, the majority of millennial consumers value spending with companies that have clearly-defined policies in place,…
Approximately 15 per cent of all industrial, commercial and institutional (ICI) water usage comes from the restaurant industry. From prep to cooking, from washing to sanitizing, foodservice operators…
Spring arrives with wildly changing temperatures and at least one snowfall when we least expect it. With the unpredictable weather we’ve experienced this year, it’s a clear reminder…
By 2050, it is estimated that 70 per cent of the world’s population (of 8 billion) will be living in urban neighbourhoods. To accommodate this growth, global cities…
We all know why we should save electricity: to lower our energy costs, help reduce harmful emissions and improve our operating performance. Unfortunately, it can be difficult to…
If you’ve ordered a drink at a restaurant or bar lately, there’s a good chance it was missing something you might have been expecting — a straw. The…
With the worldwide problem of plastic pollution increasingly on the restaurant and hospitality industry’s radar, many businesses are making changes to help reduce plastic waste in their communities.…
Interested in sustainability for your business, but don’t know where to start? As a restaurateur, it can be difficult to find out which sustainable change you should implement…
PUT STEREOTYPES ASIDE For most restaurateurs, the idea of going green usually comes with the preconceived notion of expense. With razor thin division between making a profit and being…